How to put the I back in IT and the Internet

November 18th, 2009 by Natasja Paulssen

Organizing the sharing of information

The ‘I’ for IT in this particular title refers to me, myself and I, meaning: where is the user in Information Technology? The accepted way of designing large IT systems has been to focus on information, its creation and management. We grew up with Create-Read-Update-Delete. Users that were not allowed to change information were granted rights to view. And thus we created application after application for our users. And then came the internet.

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Twitter acceptance in 6 phases

July 21st, 2009 by Natasja Paulssen

Or how you can misunderstand new technology

Not too long ago I entered the Twitter zone. When new technology is being introduced I always go through the same cycle. I am never one of the early adopters, but I hang around and check it every now and then. So, what made me a Twitter convert? Well, an insight into how micro-blogging can be of use within the enterprise!

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Credit crunch costs blogs dearly

June 2nd, 2009 by Natasja Paulssen

Or maybe it’s only me?

In these challenging times we all take extreme care to take the extra step in our jobs, meeting deadlines and avoiding an in-between-jobs state. So I see the number of unread blog items in my RSS reader not being nearly as high as I expected after returning from a frantic, deadline-swamped period.

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4 Stages in Content Management – part 3

March 6th, 2009 by Natasja Paulssen

Towards a transparent and controlled CM Process

In the first postings I considered the one-way content management process of creation, management and publication. In the next stage I introduced a demand-driven process, like was introduced in supply chain management. Now we are finally ready to look at transparency and control for content management.

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4 Stages in Content Management – part 2

March 2nd, 2009 by Natasja Paulssen

Towards a transparent and controlled CM Process

In principle create, manage and publish form a one-way content management chain, spreading content management through the entire organization. Sharing the effort was a good idea, leveraging knowledge already available in the organization.

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4 Stages in content management – part 1

February 27th, 2009 by Natasja Paulssen

Towards a transparent and controlled CM process

Lately I have come to a new insight in the different stages an organization goes through when embarking on the content management learning curve. This is the first time I have tried to write it down. Funny thing is you then immediately see it all around you. Cognitive resonance at work!

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Citizens are interested in results

February 23rd, 2009 by Natasja Paulssen

IT for transparency and measurability

The book has arrived, even sooner than promised. A framework for evidence-based policy making using IT, by Hans Stol. From flipping through its pages you can tell: this is the hard stuff. But let’s start at the beginning, the introduction in Chapter 1.

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Who will use what I write?

February 22nd, 2009 by Natasja Paulssen

Demand-driven content management

Each month in ‘Filosofie Magazine’ another euphemism is discussed. This month it is ‘creating for yourself’. The author warns for artists who claim only to create for themselves, claim independence of acknowledgement by others. They only take cover for rejection. For what is more dissatisfying than creating something nobody values? And, vice versa, what is more satisfying than creating something that you already know will be used by others?

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Transparency as touchstone

February 15th, 2009 by Natasja Paulssen

The freedom to drown in information?

I would have never thought this, but the current president of the USA had some really interesting things to say about information. Barack Obama at his White House ceremony told the world that from today on we are to share information, and not to withhold it. Sharing information is the way to a transparent organization that can be held accountable for its actions.

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Dancing documents

January 31st, 2009 by Natasja Paulssen

@Intelligent Content 2009, Palm Springs

Scott Abel freaked the hell out of me in Palm Springs yesterday. Not with his story of bad customer experience, but with his story of good customer experience! He sketched a world of companies providing me with more information than I ever asked for. And the flow just kept coming and coming and coming…

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